Refund Policy
Simple refund terms, clearly explained
Review the refund rules for Azerbaijan Visa Ltd services, Visa Protection, payment errors, and official visa rejection cases.
Updated
January 2025
Effective
January 1, 2025
Version
1.0
Policy details
Refund policy content
01Policy noteIntroduction
This Refund Policy explains the terms and conditions under which Azerbaijan Visa Ltd provides refunds for visa application assistance services purchased through this website.
- Legal name: Azerbaijan Visa Ltd
- Company registration number: 15954697
- Registered in the United Kingdom
- Website: https://azerbaijanvisa.cc
02Services covered
This policy applies to Standard, Urgent, and Super Fast processing, plus the optional Visa Protection add-on.
- Standard processing
- Urgent processing
- Super Fast processing
- Visa Protection optional add-on
03Visa Protection
Visa Protection provides refund coverage if an application is officially rejected by Azerbaijan authorities.
- Must be purchased at the time of application
- Cannot be added after submission
- Covers the all-in eVisa price if eligible (excluding the protection fee)
- Visa Protection fee is non-refundable
04Refund process
Refund requests are reviewed after the applicant sends the required application details and supporting documents.
- Acknowledgment within 2 business days
- Review period is normally 15-30 days
- Approved refunds are initiated within 5 business days
- Funds usually appear after 5-10 additional business days
05Refunds may apply
Refunds may be provided in the following limited cases after support reviews the order and supporting documents.
- Official visa rejection by Azerbaijan authorities, if Visa Protection was purchased
- Service failure caused by Azerbaijan Visa Ltd
- Duplicate payment for the same application
- Technical payment error or overcharge
06Refunds do not apply
Refunds are not provided for completed services, applicant-side mistakes, or situations outside the company refund conditions.
- Approved visa that is not used
- Incorrect, incomplete, or misleading information provided by the applicant
- Poor quality documents not corrected after request
- Failure to respond to support requests
- Cancellation after submission to authorities
- Terms and Conditions violations
FAQs
Refund policy questions
01Popular questionCan I get a refund if my Azerbaijan visa is rejected?
Refunds for visa rejection are only available if Visa Protection was purchased at the time of application and the rejection is official from Azerbaijan authorities.
02Is the Visa Protection fee refundable?
No. The Visa Protection fee is non-refundable because the protection service is active during the application.
03Can I get a refund if my visa is approved but I do not travel?
No. If the visa is approved, the service obligation has been fulfilled even if your travel plans change or you do not use the visa.
04How do I request a refund?
Email support with your application reference number, original payment receipt, official rejection notice if applicable, and a brief explanation of the request.
05How long does the refund process take?
Review normally takes 15-30 days after a complete request. After approval, refund processing and bank delivery can take additional business days.
Important reminders
Read before purchasing
Azerbaijan Visa Ltd cannot guarantee visa approval. All visa decisions are made by the Government of Azerbaijan. Visa Protection provides refund coverage for eligible rejection cases, but the Visa Protection fee itself is non-refundable. Contact support directly before starting a chargeback or payment dispute.